Privacy Policy

When you contact us, we collect your name, phone number, email address, and the service address where you need help. We also note details about your flooded basement so our crew arrives prepared.

If you pay by card, our payment processor handles your card number. We do not store full card numbers on our systems. We keep a record of the service we performed and the amount you paid.

Like most websites, we collect basic technical information when you visit us online. That includes your IP address, browser type, and the pages you view. This helps us understand how people find us and what they need.

We use your contact details to call you back, schedule your cleanup, and send a technician to your address. We also use them to follow up after the job to make sure your basement is dry and you are satisfied.

Your address helps us route our trucks and plan the fastest response. Your phone number lets us reach you if we are running ahead or behind schedule.

We use website analytics to see which pages are helpful and which are not. That is how we improve our site for the next neighbour who needs us.

Our website uses cookies to remember your preferences and to understand how you move through our pages. Cookies are small files stored on your device. They do not contain your name or address.

You can set your browser to refuse cookies or to alert you when a cookie is being placed. If you turn off cookies, the site will still work, but some features may not remember your settings.

We use Google Analytics to see how many people visit our site, where they come from, and which pages they read. Google Analytics collects anonymous data. It does not identify you personally.

We may also use call-tracking software to understand which ads or search terms lead to phone calls. That software records the phone number you call from and the time of your call. We use it only to measure our marketing and improve our response.

We do not sell your personal information to anyone. We do not share it with advertisers for their own use.

We share your information only when we need to in order to serve you. That means our office staff, our technicians, and our payment processor. They all follow strict confidentiality rules.

If we hire a subcontractor to help with your cleanup, we give them only the address and job details they need to do the work. They cannot use your information for anything else.

We may disclose information if the law requires it, such as in response to a court order or a public safety emergency. We will tell you if we are ever forced to do that, unless we are legally barred from telling you.

We keep your contact information and service records for as long as you are a customer and for a reasonable time after that. This helps us handle any warranty questions or follow-up service you may need.

If you ask us to delete your information, we will remove it from our active systems unless we are required by law to keep it. We may keep a minimal record of the deletion request itself.

We protect your information with locked files, password-protected computers, and secure payment processing. Only employees who need your information to do their jobs can see it.

We do not store full credit card numbers on our servers. Our payment processor uses encryption to keep your card details safe.

If a data breach ever affects your information, we will notify you as required by Maryland law. We will tell you what happened and what we are doing about it.

You can ask us what personal information we have about you. You can ask us to correct it if it is wrong. You can ask us to delete it, and we will do so unless we have a legal reason to keep it.

You can opt out of marketing emails or texts at any time. Just call us or reply STOP to any text. We will remove you from our marketing list right away.

If you are a California resident, you have additional rights under the CCPA. Call us and we will honor those rights as required by law.

Our services are for homeowners and property managers. We do not knowingly collect information from anyone under 18. If you believe a child has given us personal information, call us and we will delete it.

We may update this policy from time to time. When we do, we will post the new date at the top of this page. If the changes are significant, we will notify you by phone or email if we have your contact information.

By using our website or calling us for service, you agree to the terms of this policy. If you do not agree, please do not use our site or services.